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FAQ

Q1: Do you have any MOQ limit for solar light order? Can I have a sample order for solar light? 
A: 1pc for sample checking is available. We welcome sample order to test and check quality. Mixed samples are acceptable.
 
Q2. Do you accept order via Alibaba?

A: Yes, we are Trade Assurance company, we accept order via alibaba if the total amount is over 1000USD.
 
Q3. What about the lead time?

A: Sample: 2-3 working days; >1000PCS: 8- 10 working days; >2000PCS: 15 - 20 working days
 
Q4. How do you ship the solar light and how long does it take to arrive?

A: We can ship the goods by any shipping company you want. Airline and sea shipping are also optional. The delivery time is 5-7 days by air, and 30-40 days by sea.
 
Q5. How to proceed an order for solar light?

A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the order and make payment. Fourthly We arrange the production.
 
Q6. Is it OK to print my logo on solar light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
 
Q7. Do you offer guarantee for the products?

A: Yes, we offer one year warranty to our products.
 
Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%. Secondly, during the guarantee period, for defective products, we will offer you spare parts to repair them or we can discuss the best solution according to real situation.
 

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